Your access, your call

Browinner Casino responsible gambling: keep the hours and the money yours

Play only from 18+, and every Browinner Casino account carries deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set my deposit limit

MGA/B2C/589/2005, audited by eCOGRA and SIQ since 2005

Right before you play

You want the essentials first, so here they are

Read this short block when you are new to the account or want the key contacts in one glance.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/589/2005

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Comparing a pause with an exclusion

You feel play taking more than you meant

After this block you will know which control fits your situation and where it sits in your account.

A ceiling, not a cushion

A deposit limit caps how much you can add to the account. Switch it on before a session, when you want the money you bring to be a decision rather than a drift.

A boundary chosen while calm

This tool caps what you can lose across a set window, so a heavy run stays inside a figure you chose earlier. Set it when losses have surprised you and you prefer a boundary in place.

Switch on session reminders

Reminders appear as your session runs on, so the clock stays visible while you play. Turn them on if you lose track of time at a screen and want a nudge to stretch and stop.

Short break from the account

A cooling-off period steps you away from the account for a short break you decide on. Choose it when play is starting to feel like a habit rather than an evening's entertainment.

Closing the door behind you

Self-exclusion locks you out of the casino for a longer stretch and is set inside your Browinner Casino account, since New Zealand has no national exclusion register. Use it when a pause has not been enough.

Four quick steps

Set the limit while you are still calm

We keep the path short, because a limit only helps when it is easy to set before play.

Your own profile page

Open your profile from the account menu once you are logged in. Check that you are in the right account, as each player holds only one Browinner Casino account.

From profile to limits section

Move to the limits and controls section of the profile. Read what each tool covers before you change anything, so the choice matches what you actually want to protect.

Which limit fits you?

Decide whether the cap belongs on deposits, on losses or on session time. Fewer surprises follow when you pick the one that matches the slip you have noticed in your play.

A figure you can keep

Confirm the figure you chose and then leave it alone for that session. A limit is there to hold, so pick it at a level you are happy to live with rather than one you want to beat.

From a laugh to a habit

Set a limit or take a pause the moment these signs appear; that first move keeps the game a game. Catching them early matters because a decision made calmly is easier than one made after a loss.

Look through these and see if any of them sound like your own week.

Chasing a loss past the point you planned
Spending money set aside for bills
Hiding how long you played
Feeling restless on days you do not play
Borrowing to keep the session going
Playing to escape a flat or worried mood
Promising yourself a stop you never keep

Support that eases a worried household

Bring your photo ID. Only players aged 18 or over may hold an account here. Photo identification goes on file at registration, and the same documents are reviewed before any first withdrawal is paid.

Lock the family device. Fit gambling-blocking software on the shared computer or phone, and keep the settings locked with a password only an adult knows. This quietly keeps a curious younger person out of betting sites without a scene.

A talk without blame. Choose a calm moment, describe what you have noticed without blame, and offer to sit alongside the person while they call the Gambling Helpline Aotearoa on 0800 654 655. That line answers at any hour, and free texting to 8006 is there if talking feels too hard.

You want out, but not forever yet

Room to clear your head. Open the responsible gambling section of your account and switch on a short pause; you choose a length from hours to days. Your account stays open throughout while play is blocked, so nothing is closed for good.

Closed now, open later by design. Choose self-exclusion in the account when a pause is not enough: it shuts your access for a period you set, running up to 2 years. The decision cannot be undone early, and play stays closed until it ends.

No national list, only this one. New Zealand keeps no national self-exclusion register, so your exclusion lives in the Browinner Casino account itself. Set it there to close access to this platform for up to 2 years; the Gambling Helpline Aotearoa can point you to wider support.

Three free services

Local help, no charge

People often fear being judged or billed; both worries disappear once you know who answers.

Gambling Helpline Aotearoa

Ring the national gambling helpline any time, day or night, and a trained person talks it through with you or a relative. Calls are free and confidential. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Reach the Problem Gambling Foundation for free counselling, plus peer and cultural support, with clinics in towns across the country. Their team answers on weekdays during the day. pgf.nz

Safer Gambling Aotearoa

Read Safer Gambling Aotearoa when you want information rather than a call: signs of harm, practical tips and a local support finder for players and families. safergambling.org.nz

Your Safeguards

Where a pause stops and an exclusion begins

Reach for these when a limit or a break is about to shape your play.

Once I self-exclude, can I ask for it back early?+

No, it cannot. An exclusion runs for the whole period you chose when you switched it on, and nobody lifts it before that period ends. Pick a length you can live with, because the door stays shut until it runs out.

Why do you want my photo ID before the account opens?+

Photo identification is how the age check is completed before a new account goes live. Play is open to people aged 18 and over only, and the law here asks operators to confirm identity and age first.

Can you shut my account permanently so I cannot log back in?+

Yes. Write to the support team at [email protected] and ask for permanent closure, and the account is shut rather than paused. Keep the message short: give your registered email address and say you want it closed, not frozen.

If I take a short pause, when can I play again?+

A pause freezes play for the length you pick, and the account opens again by itself when that stretch is over. Deposits stay blocked while it runs, so the break holds even on a day you feel like playing.

Where do I change the limit I set last week?+

Both figures live in the safer gambling section of your profile, next to the tool that set them. Save the new number there; the same panel holds your deposit limit and your loss limit.

Will self-excluding here also block me at other casinos?+

No. New Zealand has no national self-exclusion register, so the block is set inside this casino account and covers this platform only. Each other operator would need the same request from you directly.